HVAC and plumbing companies lose an estimated $45,600–$125,000 a year to missed calls — most of it during exactly the hours technicians are busiest on a job.
This vertical does not have a completed audit yet — these are the workflow shapes the Build kit already covers, not scored client data. The Diagnose step (a real audit or scorecard) is what turns this into scored hours, same as it did for real estate.
| Workflow | Reuses from |
|---|---|
| Inbound call / web-lead triage | Desk — same qualify-and-route logic as Lead Responder |
| Appointment booking & dispatch | Desk — booking + calendar integration, ported directly |
| Emergency escalation routing | New — confidence-gated handoff to an on-call technician |
| Review request follow-up | New module — low effort, templated |
| Quote follow-up sequencing | Desk — same nurture logic as a cold real-estate lead |
Call triage, booking, and after-hours capture in one workflow.
$5,000, credited toward the build above if you proceed within 60 days.
Yes — the agent is built to write into your existing dispatch software, not replace it.
Emergency keywords escalate immediately to your on-call technician's phone — the agent triages, it does not gatekeep.
The Starter tier exists for exactly this. Founding-cohort pricing is aimed at teams this size, not enterprise franchises.