For teams with a stalled chatbot, a failed pilot, or second-vendor fatigue. No pitch about how powerful AI is — you have heard that one.
The agent works, it just does not sound like you.
Rebuilding the logic that keeps breaking in production.
The agent cannot find the answer that is sitting in your docs.
Connecting the agent to the CRM or help desk it should already talk to.
No way to know if the last change made things better or worse.
The pilot failed. Someone needs to fix it before the renewal conversation.
Read the transcripts, the prompts, the integration — find the actual break.
Fix scoped to the named scenario, not a rewrite of everything.
Before/after transcripts and a pass-rate number, not a demo.
Extra sprints are a choice you make, not drift you discover later.
"I am sorry, I do not have that information. Please contact support."
"Your invoice #4821 shipped Tuesday — tracking is on its way to your email. Anything else?"